How to Connect Your ePost with ELVIDA – Step by Step to Digital Mail Management

Introduction

Are you tired of paper piles that accumulate unnoticed? With ePost from Swiss Post and the integration into ELVIDA, your physical mail is digitized and goes directly to your digital mailbox. In this step-by-step guide, we’ll show you how to set everything up and manage your mail securely and efficiently.

What You Need

• An ELVIDA Assist subscription (the ePost integration is a Pro feature)
• An ePost account (personal, with SwissID)
• Ideally: the scanning service, so that physical letters arrive digitally
• An additional password in the ePost account management (important – see Step 3)

Step 1: Create an ePost Account

If you don’t have an account yet, you can create one for free at the Post:

→ ePost for Private Customers

Registration is done via SwissID. After that, you’ll have your digital mailbox at app.epost.ch.

Step 2: Activate Scanning Service (recommended)

Without the scanning service, you’ll mainly see digital deliveries. With the scanning service, your physical mail is scanned and appears digitally in your ePost mailbox.

→ Scanning Service – Info & Activation

Note: The service is chargeable and requires a verified address. The physical original is typically kept for 25 days according to ePost – after that, it is destroyed. If you need the original (e.g., for authorities), you can order it in the ePost app or at app.epost.ch.

Step 3: Set Password for the Interface

Private ePost accounts log in via SwissID – without a separate password. However, for the connection with ELVIDA, you need exactly this password.
Here’s how to set it:

1. Log in to the ePost web app in your browser: app.epost.ch
2. Open the account management in the same browser: ePost Account Management
3. Go to Authentication → Set/Update Password and set a password

Your SwissID login remains unchanged. The password is additionally for access via the ePost interface.

Step 4: Connect in ELVIDA

Now comes the exciting part – connecting with ELVIDA:

1. Open your profile in ELVIDA → Integrations → ePost Mailbox
2. Click on Log in to ePost
3. Enter the email of your ePost account and the password you just set
4. If multiple mailboxes are available: select the desired one

After that, ELVIDA automatically retrieves new letters, stores them encrypted in Switzerland, and analyzes them for you. Optionally, you can activate an email notification for new mail.

Security – Short and Clear

• Access data is stored encrypted, never displayed in plain text
• ELVIDA only accesses your letters in a read-only manner
• You can disconnect the connection at any time under Profile → Integrations; already imported documents remain

Common Pitfalls

Problem: Login is denied

Solution: Did you set the password in account management? Is the email correct?

Problem: No mailbox found

Solution: Is your ePost account fully set up? Activate the scanning service if necessary.

Problem: Connection interrupted

Solution: Often after changing the password – simply log in again in ELVIDA.

Problem: Original letter needed

Solution: Order it within the retention period at app.epost.ch or in the ePost app.

Useful Links at a Glance

• ePost Private Customers
• Scanning Service
• ePost Web App
• Set Password (Account Management)
• ELVIDA

Conclusion

Once set up, it runs on its own: physical mail → ePost → ELVIDA. No manual uploads, no searching through paper piles – and your management stays where it belongs: digital, private, and in Switzerland.